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CUSTOMER SERVICE
Home > Frequently Asked Questions


Frequently Asked Questions

We have 3-5 business days shipping delay on our new product due to the manufacture delays. All shipping confirmation with tracking numbers are sent via email in the evening after our mailing software batches all orders at one time. If you do not get a shipping confirmation within 24-48 hours, then some of your items might not be in stock and will be shipped asap, usually within week.
PLEASE CHECK YOUR EMAIL ACCOUNT FIRST AND THEN LET US KNOW IF YOU HAVE QUESTIONS REGARDING YOUR ORDER. PLEASE PROVIDE A VALID EMAIL ADDRESS OR A PHONE NUMBER FOR THE PRIORITY OR EXPRESS ORDERS IN CASE OF THE OUT OF STOCK ITEMS.
WE VALUE YOU AND WORKING HARD TO ENSURE YOU HAVE YOUR PRODUCT FAST!

When will my order be shipped?
When will I get backordered items?
Do you ship FEDEX or UPS?
Do you ship to military addresses?
Do you ship anonymously?
Do you ship overseas?
Why does your site reject my payment?
My payment was rejected twice, but my banking statement shows it was taken
Is my payment instant?

Is your swimwear lined?
Do you have XL sizes?
I ordered wrong size. How can I fix it?
I am 7/8 size, but swimwear does not fit me.
Can I mix two different swimwear lines?
Can I get sample colors?
I am afraid to order online ...
Do you have printed catalog?
How can I get a discount?
Other questions?


TERMS and CONDITIONS - Our terms and conditions are the items written below here and the answered questions in our FAQ links.

PRIVACY POLICY - We will NEVER under any circumstances release any information you provide us or that is provided to us concerning you to a third party. You may occasionally receive an email from us concerning current extreme sales. We do this approximately twice a year. Your information is 100% safe with American Bikini Shop.

FINAL SALE Items cannot be returned or exchanged.

EXCHANGES are accepted within 15 days of delivery date. No exchange of worn/or damaged/or washed items (they are very visible) will be accepted. To avoid any spots, please wear a liner on any outfit that has a panty bottom for safety reasons. Mail the product back with all labeling and packaging intact. Plastic bags keep the items from being damaged in the shipping route. Enclose the original packing slip or a copy indicating which item/s you desire exchanged and for what style, size, and color. Please enclose a personal check for $5.00 for shipping the product back or indicate on a note to charge your credit card manually. Do not send cash. It is your responsibility to ensure that we receive your exchange. We are not responsible for carrier loss. Please ship your items with tracking service. No exchanges will be processed until we receive the product in UMWORN condition. Email us about your exchange after you have sent it so that we can be on the lookout for it.

RETURNS - Law prohibits us from taking back swimwear due to hygienic reasons. All returns for credit have to be authorized. Please email us if you need to return swimwear. 15 % Restocking fee applies to all returns except for the manufacture defects. - Authorized returns for refund are accepted within 10 days of delivery date. - NO refunds on shipping as that is a service and not a product. Since shipping costs cannot be refunded to us by USPS then they cannot be refunded to our customers either - It is your responsibility to ensure that we receive your return. Please put tracking on your package when you ship it back to us - NO returns of worn or damaged items (they are very visible to the eye) will be accepted. To avoid any spots, please wear a liner on any outfit that has a panty bottom - NO refunds on clearance swimwear. - Returns are processed in a timely manner and issued within 15 days depending on what payment gateway option you have paid with. If you have not received your refund within 15-30 days please email us immeadiately to request the status of the refund - Mail the product back with all labeling and packaging intact. Plastic bags will keep the items from being damaged in the shipping route. Enclose the original packing slip or a copy indicating your wish - Be sure to Email us about your return so that we can be on the lookout for it.

CONTACTING US: You can email us at any time service@americanbikinishop.com

 
Thank you for shopping with us!

Welcome to the wonderful world of Hot and Sexy Swimwear. Shop in the convenience of your own home 24/7. Our same day shipping if items are in stock is the right choice for you!

Copyright © 2017 American Bikini Shop. All rights reserved. E-mail: service@americanbikinishop.com for fastest response
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